![]() ![]() Romanian Contact Center Awards is about every day heroes that turn changes into chances for both business and personal growth. Recent socio-economical challenges have shown us the value of #CustomerCare more than ever. I hope we will keep up the cx vibe, energy & dedication.īig kudos & thank you to all the participants (they are the best), the amazing organizing team, the juries, the speakers & to all the people who made this day so wonderful!Įleni Skoura, Mihaela Nistor, Serge Offers, Maria Cristina Matei, Lucica Pitulice, Ovidiu Slavoiu, Andreea Raluca Agiu, Robert Anghel, Livia Dragomir, Alexandra Ilie, Alina Iacomi, Cristiana Tudor, Aura Mustata, Cristiana Nistor, Iulia Andreea Garaiman, Carmen Stefan, Silvia Dumitrascu, Iulian DuminicaĪndreea Bulgarea, Daniel Matei, Cristian Damian, Andrei M., Raluca Andreea G., Mihai Stirbu, Adelina Branciog, Croitoru Claudia, Mariana Simion #cxday #delightingourcustomers #customerexperience #amazingteam #kudos #makingthedifference #INGglobalCXday We think of the clients every day and we are passionate about making their life better. This year our purpose was to delight our clients and it truly was a wow day □□□!įor me personally it’s one of the most amazing experiences to work with really great & cool people like my colleagues that work really hard & focus on customer experience every day□□□□.įeeling very proud of our colleagues from all business lines who took on the CX Day challenge and dedicated their day to deliver improvements for our clients□□□□. Every year we make the event bigger, better & more fun. Very excited to host yesterday the 3rd Global ING Customer Experience Day for ING Romania. #ing #CX #doyourthing #people #cxday #everyda圜Xday Your passion & commitment to all things #CX makes a difference EVERY, SINGLE, DAY for both our customers but also for US □□□ and the way we relate with our work daily □□□❤❤❤ Super congrats to Silvia Renata Plopeanu, Ovidiu Slavoiu, Mihaela Nistor & teams. My fellow □ colleagues split in teams and they wholeheartedly engaged in the #CX challenge □ aiming at finding solutions to delight our customers turning our head office into a big #CX factory of ideas, prototyping for a full day.īig kudos to the amazing #ING customers & colleagues jury (amazingly engaged Serge Offers, Maria Cristina Matei, Razvan Sighinas, Mihaela Bitu, Florin Ilie, Alexandra Maier, Thomas Bernert, Delia Olteanu, Lucica Pitulice, Robert Anghel, Delia Albu and more!) ❤ who joined and challenged at the beginning of the day and helped choose the best one of the very very very good ideas at the end of this joyful and super creative day! Our obsession with #customerexperience in ING Romania fueled yesterday's celebration of the "3rd Global ING Customer Experience Day" with excitement, creativity, endless energy & WOW results! #DigitalBankingScorecard #FutureBanking #digitalbanking #digital ➡Also, the mortgage loans need to be signed in the branch, which is regulated by law. ➡Not all customers are fully digital, so we are building a proposition that meets all the client's needs. ![]() ➡At First Bank, we have integration with Ghiș eul.ro, also all the subscriptions a client has in the mobile app. ➡We have focused on the digital payments area, cards and self-service and created an entire ecosystem. ![]() Ionut Encescu, Head of Products & Digital Innovation Hub at First Bank SA, mentioned that: ➡We have some innovative projects for different types of audiences, like ING Young. We have the most exciting retail sector in Romania and Europe. ➡Retail banking today is done after the model ING introduced in the market and set some standards. ➡The digital client of ING is the most digital client in Romania. ➡ SMEs are underserved the banks are shifting their attention to the SMEs’ experience.Įleni Skoura, Head of Retail Banking at ING Romania showed that: Making the customer experience in the branch a better one. ➡We can see digital banking (the digital experience) and digitally enhanced branches (you digitalize those branches while bringing high value). ➡Banks can partner with fintechs that can fill the gaps and that can help them build the journey faster. ➡Banks need to understand core modernization, and you cannot innovate or address the market without core modernization. Shifting from legacy products to digital products. Shifting from offline to the digital online process. ➡There are some challenges for the banks, especially digital onboarding for private individuals. ➡Achieving high customer experience, seamless and frictionless journeys to the customers. Digital Banking Scorecard 2023 conference / Remote Banking panel:Ĭîrstei Lidia, Chief Operating Officer at FintechOS mentioned some trends in digital banking today: ![]()
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